Metro Manners

I know this is a shocker, but the Washington DC Metro has been receiving a lot of complaints about their customer service. Some of the major complaints involve a station manager shooing a pregnant woman and her husband out of the station with a broom (before shoving the husband) and a metro train operator leaving her packed train during rush hour because her shift was over. As a result, Metro will be giving special training to managers, train operators, and other employees that deal directly with the public. Smashing idea! Good show, I say.*

As of yet, there is no word on whether or not the customer service training will address the topic of arresting women and children for eating food in Metro facilities.

UPDATE: I'm thinking that maybe the Metro Police were not included in the customer service training.

*-I must say that in my latest interaction with Metro, the station manager went above and beyond the customer service call of duty.